Resolving consumer goods disputes effectively and independently
WHO IS CGSO?
The Office of the Consumer Goods and Services Ombud
(CGSO) is the consumer goods and services industry's voluntary Ombud scheme, set up in line with the Consumer Protection Act
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.