The CGSO was established to guide the consumer goods and services industry as to what is considered the minimum standards of conduct expected and to assist in resolving disputes that arise between consumers and suppliers in terms of the Consumer Protection Act (CPA).
- Act honestly, independently and objectively
- Have regard to fairness, justice, equity and the provisions of the CPA and its Code of Conduct
- Balance the rights of consumers on the one hand and the rights of the industry on the other
- Avoid discriminating against anyone on grounds contemplated in the Constitution of the Republic of South Africa and section 8 of the Consumer Protection Act
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- Supply chain agents