Before You Complain To Us

Please note we do not deal through lawyers or legal assistance insurers- we need to be able to communicate with you directly. 

1] Have you referred your complaint to the supplier’s customer care department?

Contact 0860 000 272 for help

2] Are you sure we can deal with the complaint?

CGSO complaint handling process

Other Ombuds

3]  Are you sure you have a valid complaint?

What we can deal with