For Consumers
The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with complaints and disputes by a consumer free of charge.
For Business
We don't just help resolve disputes, we work to raise standards across the whole industry.
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CONSUMER GOODS AND SERVICES OMBUD
Resolving Consumer Goods Disputes Effectively And Independently.
The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s compulsory Ombud scheme, set up in line with the Consumer Protection Act.
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.
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Totally Different Approach Complain Resolution
We adopt a world class and best practice approach to resolving issues arising between the service providers and their customers.
