What makes us Independent?

We are established in terms of section 82(6) of the Consumer Protection Act and accredited by the Minister for Trade and Industry as the industry ombud of the Consumer Goods and Services Industry.

We operate as a Non Profit Company, registered in terms of the Companies Act.

Our Chairperson is a well-respected proponent of consumer law and an independent, non-executive director.

We report to the National Consumer Commission and as a body performing a public function, we must comply with the provisions of the Promotion of Administrative Justice Act 2000 (Act No.2 of 2000) and the Constitution.

In terms of the Code of Conduct:

The CGSO is controlled by the Board. The Board is appointed in accordance with the provisions of the MOI and the composition of the board shall be done in terms of the MOI. 

The Ombudsman acts independently and objectively in resolving Disputes and is not influenced by anybody in making his or her decisions. The Ombudsman enjoys security of tenure and can only be dismissed in accordance with fair administrative procedures provided for by the Promotion of Administrative Justice Act 2000 (Act No.2 of 2000) on the grounds of incompetence, gross misconduct, or inability to effectively carry out his or her duties. 

The independence of the CGSO and the Ombudsman is further assured by the fact that the Ombudsman and employees of CGSO are:

  • entirely responsible for the handling and determination of complaints;
  • accountable only to the Board; and
  • adequately resourced to carry out their respective functions.