What we can not deal with:

Too Late

The transaction/ purchase/ problem happened more than 3 years ago. You bought the product over 6 months before the defect arose (The CPA warranty has expired –  no claim unless there was a store/ manufacturer’s warranty).

Private seller

You bought / rent from a private individual who is not operating as a business.

You changed your mind after buying the product and you had the chance to examine it in the shop

You changed your mind after buying the product and you had the chance to examine it in the shop (Unless the store has a refunds policy covering this)

You cancel an advance reservation, booking or order (There may be a cancellation penalty).

You cancel an advance reservation or order for special order goods.

The product has a defect or does not do what it was supposed to do in the first 6 months after you bought it.

The product you ordered was not delivered when agreed/ in a reasonable time.

The product that was delivered less than 10 business days ago and is not what you ordered / it was damaged.

The product was sold past its sell by date and its quality or appearance was not as expected.

A defect in the product caused you some damage/ harm.

You cancel an advance reservation or order for special order goods

You changed your mind after buying the product and you had the chance to examine it in the shop (Unless the store has a refunds policy covering this)

You cancel an advance reservation, booking or order (There may be a cancellation penalty).

You cancel an advance reservation or order for special order goods.

The product has a defect or does not do what it was supposed to do in the first 6 months after you bought it.

The product you ordered was not delivered when agreed/ in a reasonable time.

The product that was delivered less than 10 business days ago and is not what you ordered / it was damaged.

The product was sold past its sell by date and its quality or appearance was not as expected.

A defect in the product caused you some damage/ harm.

The advertisement was misleading

The advertisement was misleading :

Advertising Standards Authority

There is a problem with your account
There is a problem with your account”]

Credit Ombudsman

You lost your job and cannot keep up with the payments
Your complaint is about a motor vehicle or product or service for it
The complaint is about government or municipal services or e-toll

Contact Consumer Commission:

Tel: 0860003600 or 012- 940 4500

The complaint is about renting or buying a house through an Estate Agent

Still unsure ?

Contact 0860 000 272 for help