Declaratory Order By the High Court of South Africa:
CONSUMER GOODS AND SERVICES OMBUD
Resolving Consumer Goods Disputes Effectively And Independently
The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s compulsory Ombud scheme, set up in line with the Consumer Protection Act.
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.