Before We Begin – A few Important Questions

Have you reported this complaint to the supplier and tried to resolve it with them directly?

YesNo

Do you have the contact details of the Supplier you are complaining against?

YesNo

Unfortunately we are unable to help you until you have a valid email address for the supplier. Please obtain this and then return to our website. Please also refer to our Guidelines here...

If you don't have the details of the supplier, we may still be able to assist. Please click here to be taken to our WhatsApp link. Alternatively click the WhatsApp icon at the bottom left of the screen or contact our call centre on at 0860 000 272.

We only deal with complaints where you have failed to resolve with the supplier. Please attempt to resolve the complaint directly with the supplier first. If you are still unsuccessful, please return to this website and lodge your complaint here.

Have you referred your complaint to the supplier’s customer care department and tried to resolve it directly?

Have you previously referred this matter to the CGSO?

YesNo

If you have previously referred this matter to the CGSO, we will not be able to process your complaint for the second time.

Have you referred your matter to another complaint resolution body (court, tribunal, regulatory body, lawyer or legal service business)?

YesNo

Did you become aware of your complaint within three years of today’s date?

YesNo

When a complaint is being dealt with in another forum, we are unable to intervene. Please continue with your complaint in that forum.

If three years have passed since becoming aware of the complaint, we will not be able to assist as it has exceeded the time frame allowed by law.

Which category below best describes your complaint?

InsuranceBankingCell PhoneInternet ServiceCredit AgreementMotor VehiclePawn BrokerAccommodation/Car HireTimeshareCourierOther Products/Services

This complaint will need to be referred to the Insurance Ombud. The relevant site for short-term insurance is www.osti.co.za The relevant website for long-term insurance is www.ombud.co.za

This complaint will need to referred to the Banking Ombud. The relevant web site is www.obssa.co.za/

Consent: The complainant (as data subject), by clicking, hereby confirms that the personal information inserted herein is true and correct and further consents to the processing of personal information for internal complaints management and/or transferring relevant information to other alternative dispute resolution institutions and National Consumer Commission as required by CGSO’s complaints processes and procedures, and further confirms that: (1) the personal information is supplied voluntarily, without undue influence from any party and not under any duress; (2) the personal information which is supplied herewith is mandatory for the Purpose and that without such personal information, CGSO will not be able to process the complainant’s complain for complaint resolution and case management. For more information on how CGSO will use your personal information, please review our privacy policy by clicking here.

I agree - Continue

If your complaint is with regards to your cell phone device then it needs to be refered to the National Consumer Commission. The website is www.thencc.gov.za

If your complaint is about a cellphone contract then it needs to be referred to the Independent Communications Authority of South Africa (ICASA). the website is www.icasa.org.za

This complaint needs to be referred to the Internet Service Providers' Association (ISPA). The website is ispa.org.za

If your complaint is about a motor vehicle then it needs to be referred to the Motor Industry Ombudsman of South Africa (MIOSA). The website is www.miosa.co.za

If your complaint is about a credit agreement with a supplier then it needs to be referred to the Credit Ombud. The website is www.creditombud.org.za

Is this complaint about a device/contract?

YesNo

Please choose your Network Provider.

MTNVodacom, Cell C or Telkom

This complaint needs to be referred to the National Consumer Commission. The relevant website is www.thencc.gov.za. Please click here to be transferred to the correct body.

Is this complaint about a network/billing

YesNo

This complaint will need to be referred to Independent Communications Authority of South Africa (ICASA). The relevant website is www.icasa.org.za. Please click here to be transferred to the correct body.

Is the Provider a member of the ISPA? Click here for a list of members.

YesNo

This complaint will need to be referred to the Tourism Complaints Officer. The relevant website is www.tourism.gov.za. Please click here to be transferred to the correct body.

This complaint will need to be referred to The Vacation Ownership Association of Southern Africa (VOASA). The relevant website is www.voasa.co.za. Please click here to be transferred to the correct body.

Is the provider a member of The Vacation Ownership Association of Southern Africa (VOASA)? Click here to a list of members.

YesNo

This complaint needs to be referred to the National Credit Regulator. The relevant website is www.ncr.org.za. Please click here to be transferred to the correct body.

Have you reported this complaint to the supplier and tried to resolve it with them directly?

YesNo