- - Quickly & easily lodge complaints
- - Track the status of your complaints
- - Stay up to date with the latest news
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge.
1829+
Registered Members
73484+
Complaints Received
72943+
Complaints Resolved
How We Can Help You
We are mandated to mediate disputes and ensure that industry players abide by the Consumer Goods and Services Industry Code of Conduct.
If you have lodged a complaint with a supplier and the complaint has not been resolved to your satisfaction, you can escalate your complaint to the CGSO. We give the supplier the opportunity to resolve the complaint, failing which we help the parties to reach an agreed settlement.
The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by:
- Receiving and dealing with complaints and disputes by a consumer relating to its Code of conduct or the Consumer Protection Act FREE of charge.
- Attempting to facilitate a settlement between the parties.
- Addressing each complaint in an unbiased manner.
- Making recommendations as to how the dispute should be settled.
For Consumers
If you have lodged a complaint with a supplier
and the complaint has not been resolved to your
satisfaction, you can escalate your complaint to
the CGSO.
For Businesses
It is mandatory for all members (retailers, suppliers,
importers, distributions, etc.) to comply fully with the
provisions of the Code, to register their participation with
CGSO, and contribute towards the funding of the CGSO.
How We Can Help You
Our agents will gladly help you.
